Reference

Terms and Conditions That Govern Your hgi909 Account

These terms set out what you agree to when you open and use an hgi909 account, including how we handle deposits through DANA, OVO, and GoPay, how your account stays active, and what we expect from you in return.

Account EligibilityDANA, OVO, GoPay Wallet RulesDeposit and Withdrawal ConditionsAccount Suspension PolicyJurisdiction and Eligibility
hgi909 Terms and Conditions That Govern Your hgi909 Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We apply clear, consistent standards across account security, data handling, and retention. Players in Batam and across Indonesia access the same account protections. Here is how we handle each area under these terms.

Data Handling We collect only the account data needed to operate your wallet, process DANA or OVO transactions, and verify withdrawals. Your data is not sold to third parties and is used solely for account management.
Account Security Your login is protected by PIN and OTP verification on each session. If we detect unusual access — such as a new device or location — we pause the account and send a verification request to your registered contact.
Data Retention We keep account and transaction records for the period required by our operating obligations. When you close your account, we retain only what is legally necessary and delete the rest within a defined window.
Requesting Changes To update your registered details, correct an error in our records, or request access to the data we hold on your account, contact us via live chat or email with your account ID as reference.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a question about how a rule applies to your account, our support team is here to help. You can reach us through live chat, email, or our dedicated account help line. When you contact us about a terms query, have your account ID ready — it speeds up verification and gets you a clear answer faster.

Team online

Live Chat Support

Start a live chat session directly from your account dashboard. Our team can walk you through any clause and explain how it applies to your specific account situation.

Email Enquiries

Send a detailed terms question to our support email. Include your account ID and the specific clause you are asking about so we can give you a precise, written response.

Account Help Line

For urgent terms or account-access matters — including wallet suspension or eligibility queries — use the account help line listed inside your verified account profile page.

Common Questions About These Terms and Conditions

These are the questions we hear most often when account holders review the terms for the first time. Each answer is based on how we actually operate the platform, not a generic policy summary.

Yes. Every deposit you make through DANA, OVO, or GoPay falls under both these terms and the individual payment provider's own conditions. Both sets of rules apply at the same time.

We do not make material changes without notice. When terms change, we send an alert to your registered contact before the update takes effect so you have time to review it.

Eligibility depends on local law where you are. If local regulation changes and your region becomes ineligible, we will contact you about your account status and available options.

Under these terms, any activity through your login is treated as your own. Keep your PIN and OTP private. If you suspect unauthorised access, contact us immediately via live chat.

Send a data access request to our support email with your account ID. We will confirm what data we hold and provide it within the timeframe set out in our data handling policy.

Raise it through our live chat or email support with the specific clause and your account ID. We review disputes against the written terms and respond with a clear explanation of how the rule applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.